HELP & ORDER INFORMATION
Quick answers to the questions customers most often ask before and after placing an order.
Every record is visually checked and played where appropriate so grading is as consistent as possible. Where both sleeve and record grades are shown, the sleeve grade is listed first and the record / 45 itself second. A sleeve grade indicates that the item has a picture sleeve.
The majority of our stock is made up of original 45s. Reissues and other non-original pressings are identified in the listing where applicable.
Yes. Audio samples are recorded from the actual 45 being offered for sale and are not enhanced.
Postage is calculated automatically from your delivery country and the records in your basket. Combined postage is applied where available, and AvidVinyl uses Royal Mail shipping services.
Yes. Multi-buy postage discounts are built into the checkout and are calculated automatically from the items in your basket.
International customers are responsible for any VAT, duties, customs fees, handling charges or import taxes required by their country. These costs are not collected in advance by AvidVinyl. Shipping costs are not refundable when a parcel is returned because import charges were refused.
Checkout is processed securely through PayPal. Depending on PayPal availability, you may also be offered a debit or credit card option through PayPal.
No. Guest checkout remains available. Creating an account lets you use saved details, view your order history and take part in AvidVinyl Rewards.
Member Benefits increase automatically as your lifetime product spend grows. Shipping charges do not count towards qualifying spend. Your current progress can be viewed in your account.
Yes. After a successful PayPal payment, your order is recorded and you are taken to the confirmation page. A customer confirmation email is also sent with the order details.
Yes. We will contact you again when your order has been dispatched. Where a tracking or reference number is available, it can be included in the dispatch email.
Your mobile number is optional, but it is recommended so delivery partners can send SMS delivery updates and tracking notifications where supported.
Every effort is made to keep the website up to date. Because some records may also be offered through other trusted marketplaces, on extremely rare occasions an item may sell elsewhere first. If that happens, we will contact you promptly and issue a full refund if payment has already been made, normally within a few hours.
Use the contact page and include the stock code or order reference where possible so we can help quickly.
